The following is a machine-translated version of the German original. The German original is legally binding.

The following General Terms and Conditions apply between the customer (subscriber) and Hofmänner New Media GmbH (HNM) for the use of APPAGIC tools (helfereinsatz.ch, evagic.com, etc.). Users of our free services are also considered customers.

Contract term / Termination

The customer takes out a subscription that is valid for a specific period (e.g. one month/one year). The price for the subscription is payable upon conclusion. If the customer does not cancel before the end of the period, the subscription is automatically renewed for a further period. The customer may cancel at any time without giving a reason at the end of the currently booked period. The customer cancels via the corresponding menu item (‘Subscription’) in the administration area. Cancellations via email are invalid because we cannot verify the authorisation.

Service level

HNM makes every effort to ensure that the service is available without interruption. Nevertheless, we cannot prevent our servers from requiring maintenance, becoming the target of attacks, or other unintended incidents leading to interruptions. We therefore expressly point out that 100% availability cannot be guaranteed. The customer is therefore responsible for ensuring that their organisation can function even without the availability of APPAGIC tools.

Liability, compensation

HNM develops software with great care. Nevertheless, errors cannot be avoided. HNM undertakes to correct errors in the system as quickly as possible. No claims for damages can be asserted due to the malfunction or unavailability of the tool.

Data protection

The customer is responsible for ensuring that they do not process any data with the help of assistants that they are not authorised to process. The customer must have authorisation to process the relevant data for each data record that they import into the system. HNM guarantees the utmost care in storing the data and does not pass on the customer's data (assistant data) to third parties. We also refer to our data protection regulations.

A contractual relationship for data processing exists between the customer and HNM in accordance with the terms and conditions of contract processing.

Payment processing

We use the services of Datatrans and Payyo for payment processing. In connection with credit card payments, the terms and conditions of Payyo (TrekkSoft AG) also apply.

Jurisdiction

The place of jurisdiction is Winterthur (Switzerland).